Garden View Hotel

Knightey Night
3 Star
The staff is really nice and helped me, but it doesn't help the fact that the rooms are really tiny. They have their charm to it, but it was not my thing. I should have researched in advance, but at least the beds are nice and soft. I have a hard time falling asleep and their beds make me feel dozy as I am laying in it. Their location is quite grand, very close to Earl's Court Station. It's a good place when you are focusing on visiting the town itself.
Sunday 26th May 2024

Kim
1 Star
RE Owner's Reply: It definitely shows the quality of ownership to have taken this long to reply to my complaints and not even reply to the emails I was instructed to send directly to the hotel. I was not rude, but definitely frustrated at the entire lack of action about the state of the room. I was told all rooms were booked for the week but that changed once I said I was leaving the hotel. Just because you allege the urine spots and dirt spots are small doesn't mean I want to be near them. People were smoking in that area (and a staff member confirmed that is the staff smoke area when I voiced concerns about safety), a basement is an area below ground level - you go downstairs to get to these rooms - that's a basement. The sheets were stained. Zoom in - it's a yellow stain. Gross. You have a dirty, unkempt hotel. Upon checking in I was given a room in the basement. Dirty, dark hallway to room. Window is at ground level and opens to employee smoking area so I couldn't open it without them seeing in and me smelling smoke/hearing conversations/hearing power saws being used in this area. Room was filthy. Sticky floor, dirt and brown splashes on walls, urine on toilet, mold throughout bathroom, sink not even attached to countertop, hair in shower and on walls, black stuff in bed, stained sheets. Complained - no rooms available all week. Expedia called - were told I need to go to desk in morning to talk to someone with authority to help. Morning worker had no authority - lol surprise. Manager can't be contacted - just can't be bothered unless it's an emergency I was told. Employee complaints are not their concern. I can switch rooms now but too late because I already got a different booking after being told they had none available all week. Who would want to stay in a room with urine spots all week.... Told to email complaint and pictures - I did. Very detailed, pics and video. Tried several times. Expedia tried as well. No surprise I never even received a response from anyone at Garden View Hotel. They refused Expedia's request. I guess they want people to pay to stay in a urine filled room. It's obviously a slum hotel. Don't stay here - it's garbage.
Thursday 13th June 2024

Jose Hernandez
3 Star
Fantastic location. Minutes away from anything you will need. Service was quick and friendly. The rooms are small, as expected. Due to size, some interesting design choices had to be made which can be frustrating. For the value though, it was well worth it. I spent the entire day out and only needed the room to sleep and shower.
Saturday 13th April 2024

Frida Green
1 Star
The worst hotel I've ever stayed in in my life. The room was riddled with mould and damp which caused me to be out of breath for the next day. No response from management when complaining. I recommend staying away if you care about your health!
Sunday 26th May 2024

Kaveesh Goolaub
1 Star
I wouldn't recommend this place to be honest. The elevator is too small. You basically have to carry your luggage up and down the stairs. The rooms were small too. They gave us a room in the basement and we had wifi issues the whole time during our stay. We went to talk to the reception about it but there was no improvement.
Monday 5th February 2024